Refund Policy

14-day money-back guarantee

14-day money-back guarantee. No questions asked.

If you are not satisfied with Insula3D for any reason, request a refund within 14 days of your purchase and you will get your money back in full.

How to request a refund

Paddle, our Merchant of Record, processes all refunds to your original payment method. Request a refund through paddle.net or email support@insula3d.com with your order number.

Your statutory rights

This guarantee is in addition to any rights you have under the law of your country. It does not limit them.

Complaints

Send complaints about payment, invoicing or refunds to Paddle's buyer support at paddle.net, and complaints about the Software to support@insula3d.com. If you are not sure which applies, email us and we will pass it on.