Common problems
| Problem | What to do |
|---|---|
| The Insula3D button is not in 3ds Max | Put it on a toolbar once, see Add the 3ds Max button. |
| Open in Insula3D is not in Blender | See Blender add-on. |
| Windows shows a SmartScreen warning | See How to verify a download. |
| Insula3D opens in the browser instead of its own window | The message says Program window - not available: the Microsoft Edge WebView2 Runtime that draws the window is missing or broken. Click Yes - download from Microsoft, install it and start Insula3D again. Until then, everything works in the browser. The setup installs the runtime when it is missing, which needs the Internet, and says Microsoft Edge WebView2 Runtime - not installed when it cannot. |
| Insula3D does not start | The message Insula3D - not started gives the reason and the log file, %TEMP%\Insula3D\boot.log. Send the log to support@insula3d.com. |
| The setup says Folder path - too long | Choose a shorter install folder. The default folders are short enough. |
| The key is not accepted | The field says why. License key unreadable or License key invalid: the key is incomplete or was changed, so paste all of it again or use the .key file. License ended or Trial ended: the key has run out on the date shown. Support ended: this build came out after your support period, so renew support from your account. |
| Insula3D asks for the unit and the up axis | OBJ and 3DS files store neither. Choose the Unit and Up axis until Size shows the real size of the model. |
| The spreadsheet does not open | Only .xlsx files are read. Save an older .xls file as .xlsx and open it again. |
| Save cannot write the spreadsheet | The file is open in another program. Close it there and save again. |
| Objects have no attributes in the output | They found no spreadsheet row. See Check the join. |
| The map stays empty | Choose a CRS first, check the Internet connection, and enter an API key if the imagery needs one. |
| A glTF or GLB file does not open | Files with Draco or meshopt compression are not read. Export the file again without compression. |
Parent topic: Troubleshooting